Program Design
One coordinated learning program for a post-merger health system: four solutions, one new hire journey.
Meridian Health & Care System formed when three regional organizations merged: Cascade Regional Health, Prairie View Medical Partners, and Union Community Health. The new system inherited three onboarding programs, three sets of help content that often contradicted each other, and a new shared EHR, Meridian Chart.
At the same time, staff were starting to use AI tools with no shared guidance on which tools to trust or how to check their answers. Without one coordinated learning program, staff would fall back on legacy workarounds and patients would keep getting different answers depending on who they asked.
I designed four solutions as one program, so a new hire moves from foundation to practice to everyday support without gaps.
Shared across all four: one brand, one cast of stakeholders, one merger story.
| Solution | Who it serves | What it is | Skill it shows |
|---|---|---|---|
| Meridian Onboarding Program | All new hires, in a Clinical or Administrative/Support track | Instructor-led session with deck, facilitator guide, participant guide, and quick reference card | Blended program design, facilitation, role-based paths |
| Meridian Chart | Front desk staff in Scheduling, Registration, and Billing | Scenario simulation with guided, supported, and assessed missions | Software simulation, scenario-based assessment, remediation |
| Meridian Help Center | Patients, front-line staff, and site admins | Self-service knowledge base plus an article template and content audit for governing it | Knowledge management, content governance, patient micro-content |
| Meridian AI | Clinical, administrative, and IT staff | Narrative simulation on choosing an AI assistant, prompting, and verifying answers | AI literacy, safe information handling, judgment-based practice |
Who it serves: All new hires, in a Clinical or Administrative/Support track
What it is: Instructor-led session with deck, facilitator guide, participant guide, and quick reference card
Skill it shows: Blended program design, facilitation, role-based paths
Who it serves: Front desk staff in Scheduling, Registration, and Billing
What it is: Scenario simulation with guided, supported, and assessed missions
Skill it shows: Software simulation, scenario-based assessment, remediation
Who it serves: Patients, front-line staff, and site admins
What it is: Self-service knowledge base plus an article template and content audit for governing it
Skill it shows: Knowledge management, content governance, patient micro-content
Who it serves: Clinical, administrative, and IT staff
What it is: Narrative simulation on choosing an AI assistant, prompting, and verifying answers
Skill it shows: AI literacy, safe information handling, judgment-based practice
Learning solutions are strongest when they are designed as a system. Seeing the whole program is what lets a leader fund it, staff it, and measure it with confidence.
I led each solution end to end as Senior Instructional Designer and eLearning Developer: needs analysis, program architecture, storyboarding, development, and quality testing. Meridian is a connected learning program that shows how I turn complex organizational change into solutions that work as one system.