Job Aids & PrintCorporate TrainingNeeds AnalysisVisual Design
Performance Support Toolkit
A multi-format toolkit that put answers in the workflow instead of in a course.
Project overview
A bundle of checklists, decision trees, and short how-to videos embedded directly in the tools employees already use.
The problem
Support ticket volume showed that people needed answers at the moment of work, not another 45-minute course.
My role
Performance consultant and designer: workflow analysis, solution selection, asset design, and embedding strategy.
Outcome
Internal support tickets for covered tasks dropped 37%, and toolkit assets averaged 2,000 monthly views.
Demo
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