New Hire Orientation Program — Meridian Health

Project overview

A self-paced, scenario-driven onboarding course covering point-of-sale basics, customer service standards, and store safety, built for a 400-store retail chain.

The problem

New associates were spending five days shadowing before their first solo shift, and store managers reported inconsistent coaching across locations.

My role

Sole instructional designer: needs analysis, storyboarding, visual design, development, and LMS deployment.

Outcome

Time-to-productivity dropped 32%. Post-course knowledge checks averaged 94%, and manager-reported readiness improved across all pilot regions.

Demo